Defusing and De-escalating Aggression

Summary: 

If your workplace or community role requires you to intervene, defuse or de-escalate aggressive customers or staff, this one-hour topic will give you the insights you need to tackle difficult situations.  Learn to recognise the cycle of aggression, how to competently manage aggressors and protect yourself and the people around you with escape strategies, where needed. 

On completion of this topic, you will have gained an increased understanding of:

  • How the ‘cycle of aggression’ can provide a practical framework for intervening early in an episode of aggression
  • The role of a health professional in effectively managing an interaction with a potential aggressor
  • The core components of defusing and de-escalation in the prevention and management of aggression and how they can be applied in the work place
  • The potential advantages and disadvantages of a ‘show of force’ intervention, and key considerations in the application of this intervention
  • The importance of identifying and managing potential escape strategies in circumstances of escalating aggression

The duration of this topic is: 1 hour

Rating: Level 1

Author: Danny Hills

This topic is endorsed by:

Enrolment duration: 364 days
Cost: 45(AUD)

Chat with our Customer Help team

Please give us some more information to get started.

Leave Customer Help a message

Sorry, live chat is not available at this time. Our office hours are 8am-8pm Monday - Thursday and 8am-5pm on Fridays.
Please leave a note with your email address and we will contact you as soon as we can.