Defusing and De-escalating Aggression


If your workplace or community role requires you to intervene, defuse or de-escalate aggressive customers or staff, this one-hour topic will give you the insights you need to tackle difficult situations.  Learn to recognise the cycle of aggression, how to competently manage aggressors and protect yourself and the people around you with escape strategies, where needed. 

On completion of this topic, you will have gained an increased understanding of:

  • How the ‘cycle of aggression’ can provide a practical framework for intervening early in an episode of aggression
  • The role of a health professional in effectively managing an interaction with a potential aggressor
  • The core components of defusing and de-escalation in the prevention and management of aggression and how they can be applied in the work place
  • The potential advantages and disadvantages of a ‘show of force’ intervention, and key considerations in the application of this intervention
  • The importance of identifying and managing potential escape strategies in circumstances of escalating aggression

The duration of this topic is: 1 hour

Rating: Level 1

Author: Danny Hills

This topic is endorsed by:

Enrolment duration: 364 days
Cost: 45(AUD)

More information

TAFE Digital
        TAFE NSW – North Coast RTO Code: 90010

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